A foreign entrepreneur wanted to officially hire employees in Poland but faced an unexpected problem: his company was already registered on the praca.gov.pl portal, but he had no access to it – and no one knew who had taken it. The Wikielson team took over the access restoration: submitted an application to confirm authorization, figured out the procedure, and relieved the client of the need to storm Polish government services on their own. Employee registration continued without delays.
“The situation is absurd: the client’s company is already in the praca.gov.pl system, but the access is linked to someone else’s account. The owner himself doesn’t know who did it. We studied the procedure, submitted an application to confirm authorization – and returned control over his own company to the client. For us, this is routine; for the client, it’s salvation from endless calls to government offices. This is exactly why foreigners need a team that knows how Polish government services work.”
Page Content
The Problem and Client's Challenges
Client Profile:
Business Sector
Retail business with regular reporting.
Business Structure:
Sole proprietor (JDG) or legal entity
Location
Poland
Challenges and Issues:
The client is a foreign entrepreneur who is already successfully running their business in Poland. They decided to officially hire employees. However, from the very first steps, it became clear that navigating Polish government services on their own would be extremely difficult: eZUS, praca.gov.pl, biznes.gov.pl, e-Doręczenia, KRS, powers of attorney, electronic applications, identity confirmation – all these terms and systems cause stress even for experienced entrepreneurs, especially without knowledge of the language.
The client wanted to avoid mistakes and not waste time learning interfaces. Therefore, they entrusted the employee registration task to our HR administration specialist.
Specific problems faced:
Unexpected blockage
When our specialist tried to register the client's company in the praca.gov.pl system, it turned out that the organization already existed on the portal.
Lost access
Access to the company's profile was linked to a completely different account. Moreover, the business owner themselves did not know who or when had registered the company. Furthermore, they had no access to their own company in the system.
Double-checking accounts
We checked possible login options – first one owner's account, then another. However, neither had the required access.
Fear of making mistakes
In such a situation, it's easy to get confused, waste time on repeated registration attempts, or postpone employee registration indefinitely.
Language barrier
Any instructions for restoring access are in Polish, and communication with institutions is as well.
The Solution by W12 & Wikielson Specialists
We don’t just handle accounting and HR administration. We help clients resolve issues that are particularly difficult for foreign entrepreneurs to face. In this situation, we took full control.
We carried out the following steps:
Problem diagnosis
Our specialist examined all possible login options to the system and confirmed that access to the client's company was indeed linked to an unknown account.
Studying the restoration procedure
We determined the algorithm of actions: it is necessary to submit a separate application to confirm the owner's authorization and grant them the ability to act on behalf of the organization.
Document preparation
We prepared all the necessary documents, filled out the application for access restoration and authorization confirmation.
Submitting the application on behalf of the client
We took over communication with the portal and the institution. The client did not have to independently figure out the interface of the Polish portal, find the right section, or explain the situation to officials in another language.
Full HR support
After restoring access, we continued the employee registration – from start to finish, without the client's involvement in technical details.
Key Results and Figures
Turnkey solved task:
- Access to the company on the praca.gov.pl portal – restored.
- Owner’s authorization – confirmed.
- Employee registration – launched and completed without delays.
Time saved:
The client did not have to spend days or weeks independently studying Polish instructions and corresponding with government agencies.
Stress relieved:
The client received a clear solution and knew that their issue was under the control of specialists.
Operational Benefits
- The business obtained legally employed staff.
- The entrepreneur avoided risks associated with unofficial employment.
- In the future, access to the systems remains with both the client and our team.
Achieved Goals:
- From complete uncertainty ("someone registered my company without me") to full control over HR processes.
- The client became confident that there is a team that takes on all interaction with Polish government services.
Client Testimonial
“I wanted to officially hire employees in Poland. I thought: how hard can it be? But when I saw all these portals – eZUS, praca, biznes, KRS… I realised I couldn’t handle it on my own. I entrusted the task to the Wikielson team. And then it turned out that my company was already in the system! But I had no access – some unknown account was attached. I didn’t even know that was possible. The team figured it out themselves, submitted the application, restored access, and registered the employees. I didn’t even have to call anyone or explain anything in Polish. Just the result. Thank you!”
In a similar situation?
Is your company already registered in Polish government services, but you don’t have access to it? Don’t you know who and when did it? Do you need to register employees, but you’re getting lost in the eZUS, praca.gov.pl, biznes.gov.pl portals?
Don’t waste time on independent troubleshooting. Wikielson takes care of everything: access restoration, authorization confirmation, full HR support. You get a ready-made solution without stress or language barriers.
Contact us, and we will restore control over your own business.
- Mon-Fri: 08:00 - 17:00
- +48-571-052-184
- Biuro@wikielson.pl
